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Conference Information

May 2 & 3, 2024

The Conference Center at Lake Placid

2634 Main St, Lake Placid, NY 12946


Friday, May 3

(Breakfast is included with your hotel stay if your reservations were made through the Care Management Reservation Portal)


8:30am – 10:00am

General Session: Integrated Care Coordination in New York's Behavioral Health System

Moderator: Jackie Negri, Director, NYS Care Management Coalition

Hillel Hirshbein, LCSW, MPH, Director, HH Program, NYS DOH OHIP

Stacey Hale, LMSW, Director of the Bureau of Rehabilitation, Treatment and Care Coordination, NYS OMH

Sarah Kuriakose, PhD, BCBA-D, Associate Commissioner of Division of Integrated Community Services for Children and Families, NYS OMH

Laurie Lanphear, Executive Director, NY Health Home Coalition

Join our state leaders as they discuss timely pertinent issues related to care management, Health Homes, HARPS, HCBS Services and more. Time for questions and answers will be allotted. 

10:00am – 10:15am 



10:15am – 11:30am

Concurrent Sessions


1. NYS Waiver Transition: FMS

Krystal Jones, Waiver Coordinator, CHHUNY
Faith Moore, Medicaid Program Manager, NYS Department of Health
Nicole Bryl, CEO, CHHUNY

The presentation will review the FMS program under the 1915c Children's Waiver. DOH will outline why the change was needed and the FMS' role to DOH. The FMS provider will describe how it has developed a streamlined process for EMOD/VMOD/AT requests through the waiver, with the goal of optimizing the processes and policy ongoing.


2. Health Home Plus (HH+) for High Need Adults Living with Serious Mental Illness

Melissa A. Beall, MA,  Unit  Director of Care Coordination, NYS OMH
Kelly Jobin, LMHC, MH Program Specialist 2, NYS OMH
Tom Gottehrer, LCSW, Assistant Director of AOT Implementation, NYS OMH

In this presentation, OMH will provide an overview of Health Home Plus, an intensive level of Health Home care management for high need individuals living with SMI. This session is primarily intended for CMA Supervisors, care managers serving HH+ SMI eligible individuals and lead Health Homes. Presentation will also give a brief overview of HH+ requirements for care managers serving individuals on Assisted Outpatient Treatment (AOT), as well as best practices for engaging high need individuals. 


3. Certified Community Behavioral Health Clinics (CCBHCs) and Integrated Health

Dorota Kearney, LMHC, Director of Integrated Care, NYS OMH
Jessica McGivern, LMSW, CCBHC Program Specialist, NYS OMH

This session is recommended for Care Managers, clinical staff, and leadership who wish to learn more about Certified Community Behavioral Health Clinics (CCBHCs), the integrated services they provide, and where CCBHCs fit into the service system of their community. CCBHCs provide 9 required services and in New York State (NYS) must have the capacity to directly provide Screening, Assessment, and Diagnosis; Person-Centered and Family-Centered Treatment Planning; and Outpatient Mental Health & Substance Use Services. CCBHC services are guided by the several values and core principles to enhance the behavioral health system and uphold the model of the CCBHC program. Learn more about those values and principles by attending!

4. Evidence-Based Health Home Care Management Through Data Integration

Tavin Weeda, MSDS, Data Scientist, CCMP
Nathan Ito-Prine, MHA, CEO, CCMP

With access to the right data, we can discover best practices and evidence-based methodology that will improve member health while reducing care manager burden. Health Home Care Managers are essential in coordinating care for patients; Generating a vast amount of data daily encompassing members’ needs and care coordination. While a large portion will reside in our EHR, there is a wealth of information in disparate databases with varying degrees of accessibility, presenting a significant challenge for effective utilization. The fragmented nature of data storage hinders the analysis and integration of information necessary for optimizing care management strategies.

Recognizing the critical need for the consolidation of these data sources, CCMP has actively pursued data integration with these external repositories. This integration effort is crucial for enhancing the efficiency and effectiveness of care management practices within our network. By correlating the actions of care managers with the newly integrated data for each member, CCMP will continue to refine best practices and areas for improvement in member care. This approach allows for more proactive management of members’ health by utilizing evidence-based interventions.

By bridging the gap at the Health Home level between these data sources, we are uncovering patterns and trends that were previously obscured. Our ongoing analysis has already begun to yield insights that we are excited to share with the community and aim to encourage similar initiatives across the Health Home sector

5. Strengthening Supervisory Skills to Best Support Staff with Work Life Balance

Tanya King, MSW, Program Supervisor, CN Guidance & Counseling Services
Marla Furst, Program Manager, CN Guidance & Counseling Services

This presentation will focus on supervisory skills and implementations that the CN Guidance and Counseling Services management team utilizes in order to increase productivity while also supporting staff with their work life balance in a hybrid model schedule. It is important that staff have consistent, clear communication and opportunities for growth  while still being able to support their own wellness and self-care journeys.

A few examples of supportive workplace practices that we implemented are; monthly in person department meetings team building exercises, hybrid workspaces, weekly department meetings, supervisions, and training opportunities. We hope to share implementations along with their positive outcomes of this work style that could benefit you and your team. 

6. Recognize, Respond, Refer:  Steps for best practices in Suicide Prevention

Maureen Monahan, PhD, SP-TIE

Best practices for suicide prevention include learning how to recognize individuals at risk for suicide, knowing how to respond to them by asking them directly about whether they are having suicidal thoughts or urges, and how to best refer them to the appropriate care. Participants in this workshop will become familiar with how to recognize risk factors, ask directly about suicidal thoughts, and how to connect individuals with trained professionals.  We will review 10 steps for suicide prevention that fit into the 3R's framework and will illustrate with video vignette.


11:30am - 11:45am

Stretch Break


11:45am – 1:00pm  

Concurrent Sessions


1. Promoting Safety in the Field

Chynna Taylor, MPA, MRT Program Manager, Housing Solutions of New York

This presentation will focus on promoting safety in the field for care managers and social service workers. This is written to educate care managers and social service workers on the importance of being safe while conducting services in the field and to provide support to all those who work directly in the field.

2. Health Homes: Descriptive and Performance Data

Hillel Hirshbein, LCSW, MPH, Director, HH Program, NYS DOH OHIP
Arianna Antisin, MS, Health Home Program Advisor, NYS DOH OHIP
Jennifer Lajoy, LMSW, Senior Healthcare Specialist, NYS DOH OHIP

DOH staff will share descriptive and performance-related information to help participants gain a data-informed understanding of the population served by the Health Home program, and the outcomes associated with Health Home enrollment.

3. Culturally Competent Practices for Refugee Care Management Services

Dr. Kathryn Diebold, DSW, LMSW, Director of Care Coordination, Jewish Family Services of WNY

The need for cultural competence, trauma-informed care, and advocacy within immigrant and refugee services is at an all-time high. The Health Home Care Coordination program at Jewish Family Services of Western New York provides care management services for immigrants and refugees living in the Western New York region. In this presentation, Dr. Kathryn Diebold, DSW, LMSW, Director of Care Coordination will help participants understand the many challenges faced by refugees and immigrants, the impact of trauma on these populations, and best practices in care management services. The presentation will provide an in-depth review of the service model currently utilized by our program, including how we have adapted Health Home care management services to meet the unique needs of refugees and immigrants and how we support our staff who are also members of these populations to be successful in their role as care managers.


4. A Review of Care Management and Strength Based Approaches

Luis O. Lopez, Director, I CONECT, CPI

This session will share with participants ways to redirect and reframe outreach and engagement; learn more about 3 strength based models and review strength based language.

5. Value Based Transitional Care Management

Joseph LoPiccolo, RN, MSN, Sr. Director of Medicaid Care Management, Northwell - Health Solutions
Melinda Stone, RN, MSN, Director of Medicaid Care Management, Northwell - Health Solutions

Transitional care management is designed to last for up to 35 days – it begins on the date the team receives a discharge notification from the hospital. Transitional Care services are furnished by a registered nurse and a care management coordinator. Transitional care services are intended to reduce All-cause 30-day readmissions following discharge from the acute care setting. Services are exclusive to Medicaid beneficiaries who are attributed to the health system through a value-based arrangement with a managed care partner. This session will share best practices on transitional care management, discuss the benefits of collaboration, and review positive outcomes. Time for questions and answers will be allotted.




Join your colleagues from across the State on May 2 & 3, 2024 at the Conference Center in beautiful Lake Placid, NY for the 2024 NYS Care Management Coalition Annual Training Conference.

Each year, this conference provides space to share ideas, learn best practices and enhance care coordination to best provide quality services for the adults, children and families we serve! It is essential for us to re-connect as a community to support one another and to meet the many challenges, demands and opportunities of care coordination.

The NYS Care Management Coalition strives to provide state-of-the-art educational programming, data/information and networking opportunities on best practices in care coordination for professionals in the behavioral health and substance use disorder community.

Hotel Reservations

Blocks of rooms have been set aside at a discounted rate for conference participants at the following hotels near the conference venue:

Grand Adirondack Hotel

2520 Main St, Lake Placid, NY 12946

Crowne Plaza

101 Olympic Dr, Lake Placid, NY 12946

Click the button below to make overnight reservations for this event! Please note that overnight reservations do not include registration for the conference so make sure to also do that using the Register button.

Discounts Available for Group Registrations

For 10 or More Registrations: 
The Coalition is pleased to offer the following discounts to same organization paid registrants. If your organization is sending over 10 registrants, please complete the form linked here to register a group: 


All group registrations MUST be paid for prior to the conference. 


10-15 Participants: One Complimentary Registration

16-25 Participants: Two Complimentary Registrations
26-39 Participants: Three Complimentary Registrations

40+ Participants:  Four Complimentary Registrations per forty

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